Privacy Policy

Introduction

StackCAD is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard information when you use our data center planning and rack visualization platform.

Information We Collect

Personal Information

We collect account information, authentication data from third-party providers, professional information, and communication preferences that you provide.

Technical Data

We collect device and browser information, IP address, usage data, performance metrics, error logs, cookies, and similar technologies.

Project Data

We store rack diagrams, infrastructure designs, custom device definitions, power and thermal calculations, collaboration settings, and export history.

How We Use Your Information

We use information to operate and improve StackCAD, provide support, analyze performance, maintain security, communicate service updates, meet legal obligations, and enforce our terms.

Information Sharing and Disclosure

We do not sell personal information. We may share it with your consent, with cloud hosting, authentication, analytics, monitoring, and support providers, when legally required, or during a business transfer with notice.

Data Security

We use encryption in transit and at rest, secure authentication and sessions, monitoring, access controls, training, and incident response procedures. No internet transmission is completely secure.

Data Retention

Account and project data is kept until deletion or account closure, subject to legal requirements. Usage data may be retained up to two years and security logs up to one year. Deleted data is permanently removed within 30 days unless retention is legally required.

Your Privacy Rights

You may request access, portability, correction, deletion, restriction, or object to certain processing by contacting privacy@stackcad.com.

Cookies and Tracking

Cookies support authentication, preferences, analytics, performance monitoring, security, and fraud prevention. Browser controls can limit cookies but may affect functionality.

Third-Party Services

Authentication integrations, including Google and Microsoft, operate under their own privacy policies.

International Data Transfers

Information may be processed outside your country with appropriate safeguards such as contractual clauses and adequacy decisions.

Children's Privacy

StackCAD is not intended for children under 13 and does not knowingly collect their personal information.

Changes to This Privacy Policy

Material updates may be announced on the website, by email, or in the application.

Contact Us

Contact privacy@stackcad.com with privacy questions.